Q1. How is the certificate redeemed?
<p>The redemption will be over the counter and SMS based. You will need to carry an original photo ID. The SMS will be sent to the mobile number used at the time of booking the certificate.</p>
Q2. Can I gift the certificate to my relatives and friends?
<p>The certificate is designed as an ownership product and not for gifting purposes. However, the only option of purchasing this as a gift for your relatives and friends is by registering and purchasing the certificate in their specific name with their email address and mobile number.</p>
Q3. I live in Maharashtra, can I buy the certificate from Kerala and send my relatives to pick it up?
<p>The Gold Ownership Certificate works only for self pick-up from the store.</p>
Q4. Can I redeem the certificate online at candere.com?
<p>No. The certificate can be redeemed only in person at the store currently. In case there are any changes, customers will be intimated on this registered email address.</p>
Q5. I have changed/lost my mobile number, how do I redeem the certificate now?
<p>The customer can contact the customer care team from the registered email address and update the mobile phone number. In any event, the redemption will be only in person at the store and against SMS based OTP and valid ID proof.</p>
Q6. What will I get when I make the payment?
<p>Under the scheme, you will get a Gold Ownership Certificate. This can be redeemed at the store of your choosing (at the time of booking) on or before 31st August, 2021. You will need to personally visit the store to redeem your certificate</p>
Q7. I have lost my certificate, what do I do?
<p>Your certificate is available on the My Account page at Candere.com. If you face any difficulty, you can contact customer care and they will help you out with the same. The number of customer care is 18004247333</p>
Q8. I have purchased a certificate for 10 grams and I want to buy jewellery for 7 grams. What happens to the balance money, do I get a cash refund?
<p>No, in case of jewellery purchase, the minimum weight to be redeemed will be the same as the certificate. In the said example, a customer can be accommodated at the store by the purchase of the balance grammage by way of coins, if there is ready stock at the store.</p>
Q9. Which gold is the best?
<p>Of the four most common gold purity levels, 10K is the most durable, though it also has the lowest gold content. 14K is slightly purer while also highly durable, while 18K gold is the purest form of gold that's typically used for engagement rings and other jewelry</p>
Q10. I want to buy certificates of different denominations, how do I do that?
<p>Currently, you can buy multiple quantities of the same denomination only. If you wish to buy a different denomination(s), you will have to create a separate purchase(s) for it.</p>
